Recently, a Weibo post about a Luckin Coffee store in Hangzhou where an employee and a customer threw coffee at each other has sparked widespread discussion. According to the blogger, the dispute seemingly began when a customer, dissatisfied with the drink preparation, demanded an apology, and after emotions escalated, both parties resorted to throwing coffee. Although there is no complete video of the incident, it reflects the tension between service standards and customer expectations at chain coffee brands. Luckin employees revealed that the company does not have a mandatory "remake if unsatisfied" policy, but when faced with requests such as taste dissatisfaction, staff often find themselves in a dilemma: refusing may lead to negative reviews and complaints, while yielding may encourage unreasonable demands. The strict internal feedback and assessment mechanism further multiplies the pressure on frontline employees. This article will reconstruct the sequence of events and explore how to balance service standards and employee circumstances in the coffee industry. [more…]

Recently, a conflict between a customer and staff occurred at a Starbucks store in Shenzhen. A woman, after being denied permission to take a coffee cup from the counter, suddenly lost control of her emotions, throwing cups and materials around the store, and even hurling cups and signs at the staff. Video of the scene quickly sparked discussion after spreading on social media. Some witnesses said the woman also kicked and damaged items at the entrance and insulted others in English and Cantonese, and was eventually taken away by police who responded to the call. Netizens hold differing views on store rules for managing consumables, how customers are communicated with, and the boundaries of behavior in public places. This article summarizes the course of the incident and voices from various sides, and includes some thoughts on the daily operations of coffee shops. [more…]

At noon on August 17, a violent conflict broke out between staff and customers at a Heytea franchise store in a Wanda Plaza in Luoyang, Henan. The two sides exchanged insults and threw items from the counter, leaving the scene in chaos. The incident quickly trended on Weibo, drawing widespread attention. After the incident, the store closed early for rectification, and the two parties involved reached a settlement. The next day, Heytea's official ordering mini-program showed the store as being in "temporary closure" mode, and the brand's customer service declined to comment on the reason for the closure. This article sorts through the course of the incident, witness accounts, and responses from all sides to present the full picture of the conflict. [more…]

For coffee lovers, the large amount of coffee grounds left after each brew is often a dilemma—simply throwing them away seems a bit wasteful. In fact, with a little clever use, these seemingly useless grounds can easily be turned into something valuable. Front Street Coffee reminds everyone that coffee grounds are not only excellent plant fertilizer, but also have multiple benefits such as deodorizing, preventing flavor transfer, beautifying and calming the mind, and even refreshing the senses. From flowerpot fertilizer to shoe cabinet dehumidifying, from preventing flavor transfer in the refrigerator to making your own calming pillow, the uses of coffee grounds in daily life are far beyond imagination. This article will systematically sort out practical tips for using coffee grounds, helping you easily achieve resource reuse while enjoying coffee, so that every particle of coffee powder can deliver maximum value. [more…]

Starbucks has recently been caught in successive public opinion storms due to driving away on-duty police officers and product price increases, with some consumers even expressing their dissatisfaction by sending white flowers and throwing eggs. Just at this time, several Mixue Bingcheng stores in Yinchuan, Ningxia, hung banners welcoming on-duty police officers to rest inside, which was seen by the outside world as opportunistic marketing. Although this move won praise from some netizens, who said it showed great vision and relied entirely on the contrast with peers, it also attracted criticism for malicious marketing and suspicion of being a publicity stunt. Subsequently, the market manager, worried about triggering guided public opinion, notified the stores to take down the banners. Mixue Bingcheng has always used simple and direct marketing methods, from catchy songs to donations and now to this banner response, with an obvious intention to ride hot topics. [more…]

The second Starbucks and Disney collaboration is set to launch on January 15, featuring Mickey and Minnie as the campaign's main characters. In addition to regular merchandise such as mugs and plush toys, the official lineup also includes red envelopes printed with the brand logo, omamori charms, and wooden divination blocks (bwa bwei), sparking lively discussion among netizens. The appearance of bwa bwei, a common divination tool in the Fujian and Guangdong regions, in a coffee brand collaboration has left many people exclaiming over the surprising combination. This article will walk you through the specific merchandise of this collaboration, the cultural background of bwa bwei, and the amusing reactions from netizens. At the same time, Front Street Coffee will continue to follow the brand strategy behind this cross-industry attempt. [more…]

Recently, a violent conflict between a customer and an employee broke out at a store of the local Malaysian coffee chain Zus Coffee in Kuala Lumpur. A video of about 15 seconds spread rapidly online, showing both sides throwing drinks and objects at each other, with the scene briefly spiraling out of control. The incident sparked various speculations among netizens about the cause of the conflict and also triggered discussions about how brands should protect frontline employees. After the incident, Zus Coffee issued two consecutive statements denying that the employee involved had been fired and saying it had referred the matter to the police. This article will sort through the course of the incident, the reactions of all parties, and the brand's official response. [more…]

As 2023 draws to a close, it's worth looking back and counting just how many cups of coffee and milk tea you drank this year—there's a simple, blunt way to do it: see how many drink packaging bags you've stockpiled at home. Some of these bags are nicely designed, some are sturdy and durable; throwing them away feels wasteful, but keeping them takes up space, and the more they pile up, the more they become a burden. So netizens have come up with creative ideas, transforming packaging bags into storage boxes, tissue covers, commuter bags, and even journals; now that winter has arrived, they've unlocked a new skill—using coffee paper bags to make handlebar covers for electric bikes, which are windproof and save money, and can be upgraded into thermal bags for waterproof warmth. This article compiles these practical DIY ideas and includes related recommendations from Front Street Coffee to help you turn "junk" into little joys in life. [more…]

Professional coffee knowledge exchange. For more coffee bean information, please follow Coffee Workshop (WeChat official account: cafe_style) For more specialty coffee beans, please add the private WeChat of Front Street Coffee (FrontStreet Coffee), WeChat ID: qjcoffeex Hushang Auntie, a fresh fruit tea brand with 5,000 stores, recently posted ten consecutive "I don't want to work anymore" themed posters on its official Weibo. From frontline employees to management, from operations to design to customer service planning, various departments expressed their "throwing in the towel" sentiments, sparking heated discussion among netizens. Was this wave of operations a collective slacking off, or was there something else behind it? On November 11, the mystery was revealed—it turned out to be hype for the new product "Freshly Stewed Pear Series." This article will take you through the whole story of this suspense marketing campaign and explore how tea beverage brands can leverage young people's popular memes to get closer to consumers. [more…]

Having bought too many coffee beans and not finishing them before they pass their peak flavor window is a problem many coffee lovers run into. What exactly is the difference between the peak flavor period and the shelf life? Can beans past their peak flavor period still brew a decent cup of coffee? Besides throwing away expired coffee beans, what other practical ways are there to reuse them? This article starts from a brewing demonstration of a Kenya AA coffee bean from Front Street Coffee, explaining in detail how to avoid negative flavors after the peak flavor period by adjusting water temperature, grind size, pouring technique, and other parameters, while also compiling the many uses of expired coffee beans in cleaning, deodorizing, and plant fertilizer, helping you make the most of every single coffee bean. [more…]

Since its birth in the 1850s, the French press has become the top choice for many coffee enthusiasts starting out, thanks to its simple immersion extraction principle. However, making a delicious cup with it is not just about throwing in grounds and pouring water. James Hoffmann, author of The World Atlas of Coffee, once shared a highly acclaimed French press extraction method on YouTube, claiming results close to pour-over. This time, Front Street selected a medium-light roast Ethiopian Gesha Village Red Label bean, using 15g of coffee, a 1:16 coffee-to-water ratio, Ek43 grind setting 10.5, 100°C boiling water, and a 9-minute steep for a hands-on test, fully documenting the steps and flavor performance, and exploring the differences between French press and pour-over. If you also want to use your French press more professionally, this hands-on分享 is worth a read. [more…]

Recently, a cup of "merit coffee" wrapped in bright yellow talisman paper has sparked widespread discussion online. This coffee shop, located near a temple, uses talisman paper handwritten daily by monks for its drink packaging, and donates a portion of the proceeds to the temple for every cup sold. Supporters see it as highly creative and emotionally resonant, while opponents worry that it commercializes religion and shows disrespect for faith. In recent years, young people have been enthusiastic about burning incense and making wishes, and businesses have seized on concepts like "merit" and "go with the flow" to attract attention. But the combination of trendy drinks and religion has repeatedly pushed against the boundaries of controversy. This article sorts out the sequence of events and explores whether this kind of marketing can retain customers in the long run. [more…]

A strike and protests erupted at Jomo Kenyatta International Airport in Nairobi, Kenya's capital, over employees' opposition to the government's cooperation plans with India's Adani Group, causing numerous flight delays and cancellations and throwing airport operations into chaos. This turmoil not only hits tourism and cargo but may also weaken investor confidence, making Kenya's coffee industry even worse off. This article sorts out the cause of the incident, its development, and its chain effects on the coffee industry, helping readers understand the complex situation currently facing East African coffee origins. [more…]

Recently, the owner of a popular café in Huzhou was innocently caught up in an online rumor about "an HIV carrier infecting a hundred people," triggering panic across the city. A swift police investigation led to the administrative detention of Shen, the person who fabricated the rumor. This incident serves as another warning: cyberspace is not a lawless realm, and spreading rumors will inevitably bring legal consequences. At the same time, looking back at several rumors surrounding coffee and cafés in recent years—from "Starbucks causes cancer" to the "Jinan café powder-throwing" incident—all remind coffee lovers to stay rational, not believe rumors, and not spread them. As advocates of coffee culture, Front Street Coffee also calls on everyone to jointly maintain a clean online environment, so that every cup of coffee returns to pure enjoyment. [more…]

Front Street Coffee shops always stock over thirty varieties of pour-over beans, so it's inevitable that there will be leftover coffee beans that don't get used up. Simply throwing them away is truly a waste, so Front Street Coffee chooses different handling methods based on the amount of remaining grounds: when the amount is around 10g, it can be brewed directly, but the parameters need to be adjusted or a smaller-dose dripper used; if it's less than 6g, it can be topped up by blending with other beans; the coffee beans can also be made into desserts like lemon zest slices, or turned into decorative items such as aromatic bracelets. This article explains in detail the principles and key operational points of each approach, helping you make the most of every single coffee bean. [more…]

Coffee grounds have transformed from waste into an internet-famous wonder, with social media platforms overflowing with clever uses for them—growing flowers, reducing facial puffiness, exfoliating in the shower, even losing weight. Yet those who try these tricks often end up with disasters: dead plants, swollen faces, clogged drains. Which of these popular uses actually hold up, and which are traps? This article starts with Starbucks' environmental initiative of giving away free coffee grounds, then examines one by one the scientific basis behind claims like using coffee grounds to grow flowers, reduce dark circles under the eyes, ease facial swelling, and aid weight loss in the shower—telling you what coffee grounds are truly good for and what details to watch out for when using them. If you've also accumulated a pile of coffee grounds and don't know what to do with them, or are thinking of jumping on the bandwagon, you might want to finish reading this first before you start. [more…]

Blending coffee beans is not simply mixing them together; rather, it serves to compensate for the shortcomings of single-origin beans, stabilize flavor, or create a unique taste. From the perspective of Front Street Coffee, this article systematically explains the purposes of blending, the choice between blending raw beans and blending roasted beans, the steps and principles of blending, and includes a specialty espresso recipe made from a 3:7 post-roast blend of Colombian and Brazilian beans. Whether you want to understand the logic behind blending or hope to recreate a coffee shop favorite at home, you will find practical references here. [more…]

Grind size is one of the core variables that determines the direction of coffee flavor. If the grounds are too coarse, flavor compounds are under-extracted and the coffee tastes thin as water; if the grounds are too fine, bitterness and off-flavors are over-released, throwing the cup out of balance. It is often said in coffee circles that "the grinder is more worth investing in than the coffee machine," which shows just how critical grinding is. This article systematically covers the medium-fine and medium-coarse grind standards for pour-over coffee, the practical method of sifting grounds with a 0.85mm sieve, the ultra-fine grind required for espresso under 9 bar of pressure, and the grind range for the moka pot that falls between the two. It also draws on Front Street Coffee's brewing experience to offer water temperature recommendations for different roast levels and espresso blend bean recommendations. [more…]

Wanting to own a café of your own—passion alone is far from enough. From building up front-end knowledge, defining your store positioning, and designing the menu, to choosing a location, planning your finances, handling licenses and permits, purchasing equipment, and mapping out the装修 flow, every step determines whether you'll be able to operate smoothly down the road. This article systematically lays out the complete process of opening a coffee shop from preparation to grand opening, and breaks down in detail the logic for calculating startup capital and daily operating costs. Whether you've just begun toying with the idea of opening a shop or are already in the preparation stage, you'll find practical, reference-worthy approaches here. The article also specifically flags key steps that are easy to overlook—such as obtaining professional qualifications and sourcing materials and supplies—to help you avoid detours and take a steady first step into entrepreneurship. [more…]

Cuban Crystal Mountain coffee, often called "Cuban Blue Mountain" on the market, is regarded as a top-tier coffee for its balanced, mellow taste, and is frequently mentioned alongside Jamaican Blue Mountain. This article starts with the growing environment and bean characteristics, then explains in detail why it suits medium-temperature roasting, and fully records the roasting data and cupping impressions of a City Roast. It also includes Front Street Coffee's recommendation for this bean and related information, helping coffee lovers gain a comprehensive understanding of the unique charm of Cuban Blue Mountain. [more…]